Terms and Conditions

Thank you for shopping at our online store. Please carefully read our Terms and Refunds Policy outlined below:

Terms of Service:

  1. Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to cancel an order at any time for any reason.

  2. Pricing: Prices are as shown on the website and are subject to change without notice. All prices are in USD.

  3. Shipping: We aim to ship orders within 1-3 business days. Shipping times may vary based on location and shipment method. We offer our customers free standard shipping, however, they can choose and pay for a different service if they prefer.

  4. Returns: Items must be returned in their original condition within 14 days of receipt for a refund or exchange. Please note that the shipping fees are non-refundable.

  5. Intellectual Property: All content on the website, including logos, images, and text, are the intellectual property of our store and should not be used without permission.

  6. Customs Duties: It is essential for customers to be aware that any incurred custom duties during the shipment process are to be handled by the buyer. Please note that these fees are separate from the purchase price and may vary depending on the destination country's import policies. We recommend checking with local customs authorities for further details on applicable duties to anticipate any potential costs associated with receiving your order.

Refunds Policy:

  1. Refund Eligibility: To be eligible for a refund, items must be unused, in the same condition as received, and in the original packaging.

  2. Refund Process: To request a refund, please contact our customer service team within 14 days of receiving the order. Once the returned item is approved, a refund will be processed within 10 business days. However, it can take up to 45 days for the money to be credited in the customer account, which is subject to the financial service provider terms and conditions.

  3. Returned Items Shipping Fees: The customer is responsible for all shipping fees associated with returning an item for refund, including the initial shipping fees.

  4. Non-Refundable Items: Gift cards and sale items are non-refundable.

  5. Damaged Items: If you receive a damaged item, please contact us immediately with a photo of the damaged product. We will work with you to provide a replacement or refund.

  6. Order Cancellations: Orders can be cancelled within 24 hours of purchase. Please contact us with your order details to request a cancellation.

Contact Us:

If you have any questions about our Terms and Refunds Policy, please contact our customer service team at: info@ter.boutique

Thank you for shopping with us.